Frequently Asked Questions

Orders & Shipping

When will my order ship?

Orders are processed within 2–3 business days. Once shipped, you’ll receive a tracking number via email. Standard shipping typically takes 5–7 business days.

Do you offer free shipping?

Yes! We offer free standard shipping on orders over a qualifying amount. Check our current promotions for details.

Can I change or cancel my order?

We process orders quickly, but if you need to make a change, contact us as soon as possible. We’ll do our best to accommodate your request before the order ships.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery for unworn, unwashed items with tags still attached. Sale items are final sale.

How do I start a return or exchange?

Contact us with your order number and reason for return. We’ll send you instructions and a return label.

How long does it take to receive my refund?

Once we receive your return, refunds are processed within 5–7 business days back to your original payment method.

Sizing & Fit

What sizes do you carry?

We carry sizes XS through 5X. Visit our Size Guide for detailed measurements.

Do your scrubs run true to size?

Our scrubs are designed for a comfortable, functional fit. If you’re between sizes, we recommend sizing up.

Are your scrubs unisex?

Our scrubs are designed to be inclusive and functional for all body types. Check individual product pages for specific fit details.

Product & Care

What fabric are your scrubs made from?

Our scrubs are crafted from high-quality, durable fabrics designed for comfort, movement, and long shift wear. Specific fabric details are listed on each product page.

How do I care for my scrubs?

Machine wash cold with like colors. Tumble dry low. Do not bleach. Iron on low if needed.

What is WinterFlex™ Pro?

WinterFlex™ Pro is our cold-weather medical workwear line, designed for healthcare professionals who need additional warmth while maintaining functionality and a professional appearance.

Still Have Questions?

We’re happy to help! Reach out to us and we’ll get back to you within 1–2 business days.